Terms and Conditions

Agreement, licence, and amendments

FreshBet conducts its gaming operation under authorisation from the Curaçao Gaming Authority. Licence references published for the operation include OGL/2024/1800/1049 and 154186; where directories differ, the certificate displayed on this site governs.

We may revise these terms to reflect changes in law, licence conditions, payment arrangements, or the games we offer. Material revisions are announced by email and by notice on first login at least fourteen days before they apply, except where a legal or regulatory change requires immediate effect.

If you do not accept a revision you may close your account and withdraw any confirmed balance before the change takes effect. Continuing to wager after that date signals acceptance.

Registration, verification, and account conduct

You must be at least eighteen years of age, act on your own behalf, and be permitted to gamble under the law of the place where you are physically present. Access from a jurisdiction where our service is restricted is prohibited, and disguising your location invalidates any resulting play.

One account per person, household, shared device, and IP address is allowed. Duplicate registrations will be merged or closed, and bonuses obtained through them forfeited.

Details you give us must be accurate and kept current. We verify identity, age, address, payment ownership, and, where risk indicators appear, the source of funds. Until verification is complete we may withhold withdrawals; where it fails, we will close the account and return verified deposits less any lawful deductions.

Your login credentials are yours alone. Activity conducted through your account is treated as your own unless you have told us of a compromise, so notify support immediately if you suspect unauthorised access.

Deposits, withdrawals, and dormant balances

Funds must arrive from a payment instrument held in your own name. Third-party deposits are rejected and returned to source, and the associated wagering may be voided at our discretion.

Withdrawals are paid to the method used for the most recent deposit wherever the provider allows it. Requests are reviewed within twenty-four hours and released promptly thereafter; settlement times then depend on your bank or payment provider.

Your account is a gaming balance, not a deposit account. It earns no interest, may not be used to transfer value to another person, and must not be treated as a means of storing money.

An account with no login for twelve consecutive months is classed as dormant. We will contact you at your registered address before applying any administrative charge permitted under our licence, and a dormant balance is always returned on a verified request.

Bonuses, promotions, and prohibited play

Every offer carries its own qualifying deposit, wagering multiple, maximum stake while a bonus is active, game weighting, and expiry period. Those specific terms sit alongside this document and prevail on points of detail.

Bonus funds are wagered after cash unless an offer states otherwise. Unmet wagering at expiry removes the bonus and any winnings derived from it while leaving your cash balance untouched.

Play designed to extract guaranteed value rather than to game — including low-risk betting patterns that cover opposing outcomes, coordinated play between accounts, stake sizes disproportionate to a bonus, and the use of automation or artificially generated results — is prohibited and voids the play concerned.

Where a game, provider feed, or payment system malfunctions, affected rounds are void and stakes are returned. A result produced by error confers no entitlement, whichever party the error favours.

Complaints, liability, and governing law

Raise a complaint with our support team first; we acknowledge within two working days and aim to resolve matters within eight weeks. If the outcome does not satisfy you, escalate to the alternative dispute resolution body named in our Help Centre, and thereafter to the Curaçao Gaming Authority as our licensing regulator.

The service is supplied as it stands. We are not liable for losses arising from interrupted connections, third-party outages, scheduled maintenance, or your own errors in placing a wager, and our aggregate liability is limited to the balance held in your account at the relevant time. Nothing here excludes liability that cannot lawfully be excluded.

Gambling carries the risk of financial loss. Wager only what you can comfortably afford to lose, and use the limits, cool-off, and self-exclusion tools described on our Responsible Gaming page.

This agreement is governed by the law of Curaçao, and the courts of Curaçao have jurisdiction over disputes arising from it. This does not remove any right you hold as a consumer under the law of your country of residence.

Where to get help

• FreshBet Help Centre — live chat and email support, available every day
• FreshBet complaints escalation — request a formal review in writing through the Help Centre contact form
• Curaçao Gaming Authority — licensing regulator for the FreshBet operation, contactable via the details on our licence certificate