Responsible Gaming at FreshBet

Our commitment as an operator

FreshBet operates under licence from the Curaçao Gaming Authority. Published licence references for our operation appear as OGL/2024/1800/1049 and 154186 depending on the listing source; the authoritative number is the one shown on the certificate published in the footer of this site.

Every member of our support and payments team receives training on identifying problematic patterns of play, and any concern raised internally is escalated to a dedicated player-safety reviewer within one working day.

We do not send promotional material to anyone who has closed an account for reasons of harm, and we do not offer credit, loans, or deferred payment of any kind under any circumstances.

Tools inside your FreshBet account

Deposit caps can be applied on a daily, weekly, or monthly basis from the Safer Play area of your profile. Reductions take effect immediately; increases are held for twenty-four hours so the decision is never made in the heat of a session.

Reality checks interrupt play at an interval you choose — fifteen, thirty, or sixty minutes — and display your net position and elapsed time for that sitting before you continue.

A cool-off period locks wagering for twenty-four hours up to six weeks while leaving withdrawals open. Self-exclusion runs from six months to five years and cannot be reversed early, so please read the confirmation screen carefully.

Recognising when play has changed

Consider whether stakes have crept upward to keep sessions interesting, whether you have returned sooner than planned to win back an earlier loss, or whether you have stopped mentioning play to people close to you.

Disrupted sleep, irritability away from the site, borrowed money used for stakes, and missed bills or appointments are all recognised indicators that the balance has shifted.

Honest self-assessment is difficult while a session is running. If any of the above sounds familiar, use a cool-off first and reflect afterwards rather than the other way round.

Protecting minors and shared devices

Registration with FreshBet is restricted to persons aged eighteen or over, and identity documents are verified before a first withdrawal is released.

Where a computer, tablet, or phone is shared with family, never save your password in the browser and never leave a session open. Filtering software such as Net Nanny or Qustodio can block gambling domains at device level.

If you believe a person under eighteen has accessed the site using your details, contact us immediately so the account can be frozen and the activity reviewed.

Support in the United Kingdom

GamCare offers free, confidential advice by phone, live chat, and structured treatment referral through the National Gambling Helpline, available around the clock.

GAMSTOP allows UK residents to exclude themselves from gambling sites licensed in Great Britain in a single registration; note that this scheme covers Great Britain licences and works alongside, not instead of, the self-exclusion available directly with FreshBet.

Blocking software including Gamban and BetBlocker, together with gambling-transaction blocks offered by most UK banks, adds a further barrier that does not depend on willpower in the moment.

Where to get help

• National Gambling Helpline (GamCare) — 0808 8020 133, free and confidential, 24 hours a day
• GamCare live chat and treatment referral — gamcare.org.uk
• FreshBet Player Safety team — reachable from the Safer Play area of your account or via live chat at any hour